Instant Service Reconnection. Automated Payment Processing. Invoice Management. Enhanced Customer Experience.

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ClientZone Dashboard

No matter where you are, you can now seamlessly control your I-World Networks’ broadband!

Client Zone – Frequently Asked Questions

What is the Client Zone App?

The Client Zone App is a self-service platform that allows you to manage your account, view invoices, make payments, and track support requests—all in one place.

How do I access the Client Zone App?

You can access Client Zone via:

  • Web Browser: Visit www.app.iwn.ng and log in.

How do I register or activate my profile?

If you're a new user:

  1. Visit Client Zone and click "Activate Profile."
  2. Enter your registered email.
  3. Check your email for an OTP (One-Time Password) and enter it.
  4. Create a strong password and log in.

I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, enter your registered email, and follow the reset instructions sent to your inbox.

Is the Client Zone App free to use?

Yes! Client Zone is completely free to access for all registered users.

What payment methods are supported?

We accept:

  • Credit/Debit Cards (Visa, Mastercard)
  • Mobile Money (e.g., M-Pesa)
  • Bank Transfers (via Virtual Accounts)

How do I pay my invoice?

  1. Log in to Client Zone.
  2. Go to Invoices and select the one you want to pay.
  3. Click "Pay Now" and choose your preferred payment method.
  4. Complete the transaction and receive an instant confirmation.

Will my service be reconnected immediately after payment?

Yes! Successful payments trigger automatic reconnection of services.

Can I download my invoices and receipts?

Yes! You can download invoices and payment receipts anytime from the Invoices & Payments section.

My payment isn't reflecting. What should I do?

If your payment doesn't appear within 5–10 minutes:

  • Refresh the page and check your Payment History.
  • Verify your email for a payment confirmation.
  • If the issue persists, contact support with your transaction details.

How do I update my profile information?

Log in to Client Zone, go to Profile, and update your details.

Can I upgrade or change my service plan?

Yes! Visit Services, select your current plan, and follow the prompts to request an upgrade.

How can I track my service usage?

The Dashboard provides a real-time overview of your account balance, service status, and recent transactions.

Can I manage multiple accounts from one login?

No, each account requires a separate login for security purposes.

How do I get customer support?

You can:

  • Use Live Chat for instant help.
  • View Support Tickets to track ongoing issues.
  • Contact customer support via email or call: +234 807 767 5597.

How do I check the status of my support request?

Go to Support > My Tickets to track ticket progress and responses from our team.

I'm not receiving notifications. How can I fix this?

  • Check your device's notification settings and ensure they are enabled for Client Zone.
  • Make sure your internet connection is stable.

Is my payment information secure?

Yes! Client Zone uses industry-standard encryption and is PCI DSS compliant to ensure secure transactions.

How do I change my password?

Go to Profile > Change Password, enter your current password, set a new one, and confirm the changes.

How do I log out of my account?

Click Logout in the menu to securely exit your account.

Client Zone